<h1>Our services</h1>Here at Big Blue Door, we know that every client’s requirements are different. That is why we ensure that all of the services we offer are flexible and can be tailored and combined to meet your exact needs.So, whether you need the help of an expert digital consultant to get your project started right from the requirements gathering or tendering stage, a UX and creative design specialist, or a hosting, support and maintenance provider to optimise your existing platform whilst bolstering its security, or all of the above, we can help.

<ul><li>Background, sector research</li><li>Competitor analysis and benchmarking</li><li>Data review: analytics, surveys, user feedback</li><li>Persona development</li><li>Stakeholder and user engagement</li><li>User journeys</li><li>Value proposition</li><li>Brand expression</li><li>Affinity diagrams and user needs</li><li>Experience mapping</li></ul>

Discover and define

<ul><li>Product strategy</li><li>Wireframing</li><li>Responsive design</li><li>UX and UI Design</li><li>Prototyping</li><li>User testing</li><li>Accessibility to WCAG 2.1 AA or AAA&nbsp;</li><li>Accessibility testing</li><li>Design systems</li><li>Government Digital Service assessment process experience</li><li>NHSx service assessment process experience</li></ul>

Design

<ul><li>User stories</li><li>Service development</li><li>Sprint based development</li><li>Sprint planning, daily standups, sprint reviews, and retrospectives</li><li>API integrations</li><li>Front end</li><li>Back end</li><li>Drupal specialists</li><li>Wordpress, Wagtail, and many other CMS competence (this website uses Strapi)</li><li>SEO</li><li>Training</li></ul>

Development

<ul><li>Amazon Web Services (Select Tier Partners)</li><li>UK data centres</li><li>Cyber Essentials certified</li><li>CDN (Cloudfront)</li><li>GuardDuty</li><li>WAFs</li><li>OWASP vulnerability scans</li><li>Automated backup and disaster recovery using Jenkins</li><li>Recovery time objective (RTO) and recovery point objective (RPO) targets</li></ul>

Hosting

<ul><li>24/7 monitoring to achieve 99.95% application uptime</li><li>Security updates for Operating Systems</li><li>Security updates for Application (Drupal, WordPress, Wagtail)</li><li>Secure UK-hosted backups of data and files</li><li>Monthly vulnerability scan</li><li>Secure staging environment for testing</li><li>Verified HTTPS certificates via Comodo/Sectigo</li><li>Helpdesk: phone, email, and portal support facility</li><li>Instant messaging via dedicated Slack channel</li><li>A full ticketing system for logging tasks and requests (Pivotal Tracker)</li></ul>

Support

<h1>In-depth service offerings</h1>

Delivering creative innovative digital solutions based on user needs. We solve problems collaboratively by speaking to users and validating findings, working to the GDS Service Standards.&nbsp;

Product design

Our experienced multidisciplinary team works in an agile environment and has delivered hundreds of open source enterprise solutions.

Our team directly manages hosting for some of the busiest and most high profile sites in the UK, and our solutions guarantee a 99.95% application uptime.&nbsp;

Like all of our offerings, our support and maintenance services are fully flexible. We can offer you a bespoke support package which meets your needs.

Support and maintenance

We have worked with Big Blue Door since 2018, on multiple website solutions. All projects have gone above and beyond expectations, delivered on time and on budget.The solutions delivered are easy to use, flexible and meet the high standards we expect as a Local Authority. They are accommodating to our needs and budget, and the customer service/product support is excellent.