Like all of our offerings, our support and maintenance services are fully flexible. Whether you require ongoing help with a platform we have developed for you, or one which you have worked on with another agency, we can offer you a bespoke support package which meets your needs. We run an in-house service desk through which we offer:
Both in and out of hours support and maintenance services;
Site development and optimisation services;
A full ticketing system for logging tasks and requests, as well as a dedicated phone line;
Security and module updates as they are developed;
Site patching on a monthly basis or as soon as a major security alert is published (in this case we would complete all upgrades across sites within 24 hours).
Regardless of the configuration of the package you choose, your dedicated account manager would speak with you regularly to discuss updates as well as the performance of your site, user analytics, and improvements and enhancements that could be made to ensure your digital presence is always one step ahead of emerging trends.